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Ride Operator

The Ride Operator is responsible for the safety of the Guests. Ensuring Guests are harness fit equipped at the Launch platform, ride the line, and are detached from the Zip Line at Base area exceeding all safety requirements. Individual ensures the Park’s Safe Workplace Policies are applied as required for Guest & Staff Safety.

Specific Duties will Include:

  1. Responsible for verbalizing the ride experience, projecting confidence and supportive of answering Guest inquiries around the ride experience.

  2. To ensure all Guests are properly fitted with their safety equipment complete with full harness, helmet and required rigging.

  3. Instruct, mentor and guide the Guest into a successful launch. 

  4. Ensure that the approved operating procedures are followed in accordance with the Zip Line Operations Manual. 

  5. Communicate with Guest Services to ensure information sharing and excellence in Customer Service.

  6. As with all positions at the Park a personal Training Log is a requirement & must be completed before operating Attractions.

  7. All Guides are required to inspections Attractions & Associated equipment using Edge Auditor a software program.


Tube Park is looking for Guides with that certain personality that promotes the Zip Line activity. Has an exceptionally high level of safety awareness and makes this experience fun for Guests as well as for fellow guides. It is desirable that the Zip Line Guide possesses interpretive skills, is a post secondary student and has experience in rope climb training or demonstrated safety supervision is of benefit.


The following abilities are critical to the position of a Ride Operator:

  • Be an effective team member.

  • Realize, respect and appreciate Guest concerns with the activity

  • Develop and maintain high levels of customer service.

  • Build foster and sustain a positive public image.

  • Standard First Aid, AED & CPR an asset


Wage Range:

$16.00 - $16.50



You will have the opportunity to work with a solutions-focused team, and to develop your skills. Employees are entitled to unlimited access to Attractions throughout the four seasons. Staff also receive 25% off hot prepared food items at Park Food Services


Start Date: July 2023

End Date: September 2023


This position involves working scheduled hours that may include day, evening, weekends and statutory holidays. Park is an equal opportunity employer, new immigrant youth/refugees; Indigenous youth, youth with disabilities and visible minorities. Park will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. The Park adheres to and applies values underlying the Canadian Charter of Rights and Freedoms as well as other rights.

Interested candidates are asked to submit an employment application and resume marked private and confidential to the Administrative Supervisor, no later than May 30th, 2023.

Chicopee Tube Park
Administrative Supervisor
1600 River Road East
Kitchener, ON

We thank all applicants for their interest however only those selected for an interview will be contacted

Email your Application and Resumé to

Zip Line

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