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Guest Services Manager

If you are interested in a future that involves hospitality and tourism, then consider this a position as a Guest Service – Ticket Sales. If you have an “outgoing personality” and like working with people who are the Park’s Guests, this position is idea for you. Position involves the issuance of harness gear, managing traffic flow and coordinating group as well as Guest bookings. As a staff member you are expected to adhere to the Park’s Safe Workplace & Hygiene Polices as posted.

Specific Duties will Include:

  1. Adhere to proper procedures to issue Zip Line Harnesses when it comes to weight and height.

  2. To ensure a high level of professionalism in all your contact with Guests and staff. To work in compliance with the Health and Safety regulations, follow and obey the guidelines set forth in pre-season training.

  3. Responsible and accountable for delivery the daily operations of the Guest Services Department Ticket sales, Group bookings, Helmet & Locker rental sales, while maintaining an Attractive Guest Services environment.

  4. Responsible and accountable for following proper cash handling operations and day/shift end procedures. 

  5. Assist in facility set-up of Public Hall and conduct clean-up of facilities after public use. 

  6. Responsible and accountable for responding to customer problems, concerns, and complaints. Follow directions and guidelines set by the Administrative Supervisor, finding solutions to Guest enquiries.

  7. Responsible for responding to all incoming phone calls and emails, and ensuring that all are answered in a prompt, professional manner.

  8. Assist with marketing data collection and promotional initiatives and other Guest orientated initiatives.


Will be required to attend, participate, and successfully complete a pre-season training seminar. The following abilities are critical to the position of a Guest Services –Ticket Sales:

  • Relevant computer skills including POS operation.

  • Strong organization skills with the ability to build foster and sustain a positive public image.

  • Knowledge of proper cash handling procedures.

  • Able to work effectively both independently and in a team environment.

  • Ability to adapt to the daily challenges associated with the operation.

  • Standard First Aid, AED & CPR an asset

  • Bilingual French & English an asset

The following abilities are critical to the position of An Attendant:

  • Be an effective team member.

  • Realize, respect and appreciate Guest concerns with the activity.

  • Develop and maintain high levels of customer service.

  • Ability to adapt to the daily challenges associated with the operation.

  • Build foster and sustain a positive public image.


Wage Range:

$17.25 - $17.75



You will have the opportunity to work with a solutions-focused team, and to develop your skills. Employees are entitled to unlimited access to Attractions throughout the summer season.

Start Date: July 2024

End Date: September 2024


This position involves working scheduled hours that may include day, evening, weekends and statutory holidays. Park is an equal opportunity employer, new immigrant youth/refugees; Indigenous youth, youth with disabilities and visible minorities. Park will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. The Park adheres to and applies values underlying the Canadian Charter of Rights and Freedoms as well as other rights.

Interested candidates are asked to submit an employment application and resume marked private and confidential to the Administrative Supervisor, no later than May 31st, 2023.

Chicopee Tube Park
Administrative Supervisor
1600 River Road East
Kitchener, ON

Email your Application and Resumé to

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